Cryroc is the brand name of products sold on the official website www.Cryroc.com (hereafter referred to as “Cryroc”). Thank you for shopping at Cryroc, where we consistently prioritize customer satisfaction. We provide tracking numbers via email so you can check the status of your order at any time.
Order Processing:
- All orders are processed within 1 to 2 business days after receiving full payment or a deposit.
- I will deliver the initial draft within 7-14 days for your review.
- Subsequent to the initial review, you are entitled to three minor revisions. Additional revisions can be made at a cost of $100 for every three revisions.
- Once the design is confirmed, the remaining payment will be settled, and I will print the wrap and arrange for shipping.
- You will receive a notification with tracking information once your order has shipped. All orders are shipped free of charge.
Estimated Delivery Times:
Please note that delivery times may be affected during public holidays or peak e-commerce seasons. All estimated/typical delivery times are based on actual data collected from past orders and are approximate times for reference only. If you have not received your package within the estimated timeframe, please contact us at [email protected] for assistance.
Order Tracking:
Once we are ready to ship your order, we will send you an email with the relevant shipping information. You can then track your order by clicking on the tracking link provided in the shipping confirmation email. Please note that tracking numbers may take up to 5 business days to activate.
Order Cancellation/Modification:
If you wish to cancel or modify your order, please note the following:
- Once design work has commenced, the deposit is non-refundable.
- If the remaining balance has been paid and you wish to make further modifications or cancel the order, you will need to pay the wrap fee again.
- If you need to change the delivery address after the package has been shipped, we will do our best to accommodate your request and a redirection fee of $300 will be charged.